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Instructions for In- and Out-of-Warranty Repairs
Customer Satisfaction is always IPA®’s number one objective. Our Return and Service Policies are designed to be simple and hassle free. Please follow the instructions below when you feel you have a product that is in need of repair. If at any point in the process you are not happy with the service or support you receive from any member of the IPA® team, please email firstname.lastname@example.org.
Step 1: Determine Type of Repair Needed.
There are three types of repair:
Step 2: Determining Service Action
Many issues can be fixed over the phone with the help of one of our Tech Support Team members. If you have an issue with one of our units, call 888-786-7899 or email email@example.com to speak with one of our team members. They will determine the best level of service to provide for the unit.
There are three levels of repair:
Step 3: Acquire RGA #
Once a Tech Support Team member determines parts need to be sent out for an in-field repair or the unit needs to be sent in for repair, an RGA # will be assigned along with next step instructions for the customer.
• Always take at least 5 pictures of your unit BEFORE sending the unit to the IPA® facility. • IPA® is not liable for any damage that occurs to unit during shipment. • See “When Not to Send Your Unit for Repair” sheet for examples of situations NOT covered by IPA®’s Warranty Repairs.